We offer a 100% Satisfaction Guarantee.  If your item is defective or damaged, we will promptly replace it or credit you. 

Please make all claims for returns within our thirty day time period. The items must be returned in their original, un-opened packaging. 

Please e-mail us at info@cedarvalleypets.com

or call us at +1-417-293-2287

Exceptions:
Litter Kwitter – Not eligible for return and will not qualify for a credit.
Piddle Place - Not eligible for return and will not qualify for a credit.
Doggles – Must be returned in original unopened packaging and free of hair/debris or it will not qualify for a credit.

Refused Orders - Should you or your customer decide that you/they wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus initial shipping, return shipping and a restocking fee.

Restocking Fee Breakdown

15% Restocking Fee:
Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Crates, Cages, Pens and Kennels, Exercise Pens, Pet Barriers, Pet Strollers, Ideal Doors

12% Restock Fee
All Mr. Herzher's items.

10% Restocking Fee:
All items not listed above are subject to a 10% restocking fee.

Exchanges
If an item is exchanged for a similar item of different size or color of equal or greater value the restocking fee will be waived on the original order.

Restocking Fees for Crates, Cages, Gates, Ideal Doors and Mr. Herzher's items are not eligible to be waived.