Terms and Conditions
If an item is proven to be defective and does not perform in your machine please let us know within a 30 day period from the invoice date.
A return authorization # will be granted and upon our confirmation of the defect we will replace via ground shipping the defective item free of charge. Return Authorization numbers will be valid for a period of 30 days, beginning from the date of issue.
The following conditions must be met:
- Return Authorization # is referenced on the returned package, either on the shipping label or on the box.
- All products must be in "like new" condition when we receive them.
- All ink based products must contain no less then 75% of their ink volume by weight.
- Items that have been mistakenly ordered or that are proven to be non defective will be subject to a 20% restocking fee.
- We are not responsible for customer order errors. Any fees incurred by us relating to order errors will be the responsibility of the purchaser.
- All returns must be sent freight prepaid to the returns department. Call tags will not be issued.
*Attention* Certain ink products have an "Install by Date" in which the ink cartridge must be installed into the printer before this date. We are not responsible for cartridges used/unused that have expired.
We strive to maintain prices at the lowest level. Occasionally, prices change without notice due to circumstances beyond our control. This includes shipping rates. Although we make every effort to reflect up to date and accurate shipping rates they still may very from the displayed rates. Occasional printing errors may occur. We reserve the right to bill and correct these errors. For these reasons actual invoice totals may very from the displayed totals.
Damaged merchandise claims are filed with the shipper (FedEx, UPS, USPS etc). It is the receiver's responsibility to inspect products immediately upon delivery for any possible damage prior to signing for and accepting the delivery. It is the responsibility of the receiver to report any damage incurred during shipment to the shipping company within 48 hours after delivery. The shipper will need to inspect the damaged product and packaging so please Do Not Throw Away Anything. The replacement order cannot be shipped until the claim with the shipper has been filed. If the receiver signed for the order "free and clear" prior to discovering the damage, then replacement orders will not be shipped until the claim with the shipper is finalized. Once the claim with the shipper is finalized www.supplymart.com will issue a credit for the original invoice. Noncompliance with this policy may invalidate the claim.
We make every effort to accomodate cancellations on eligible orders. Please note for custom and special orders, all sales are final. The customer will be responsible for covering any shipping, restocking or other costs incurred up to the point of cancellation. A $25.00 chargeback fee will be assessed against customers who initiate a credit card chargeback against www.supplymart.com. This $25.00 fee is to cover the costs in the chargeback. This fee will be billed to the customer along with any other restocking or applicable legal fees and must be paid within 30 days.